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Text us at (562) 377-6037. We look forward to assisting you!

Business hours are 8am - 5 pm Pacific Standard Time call us at (800) 380-7985. We look forward to assisting you!

If you are interested in having your products featured on our website, please email suppliers@hotelcollectionpillows.com or contact us on https://hotelcollectionpillows.com/contact-us/

You may Email Us at support@hotelcollectionpillows.com or Live Chat / Contact form on https://hotelcollectionpillows.com/contact-us/

Customers can contact HotelCollectionPillows.com.com by email at support@hotelcollectionpillows.com. HotelCollectionPillows.com.com will respond to all email inquiries within 1 business day. HotelCollectionPillows.com.com can also be contacted by Live Chat at our website https://hotelcollectionpillows.com/contact-us/ or by phone at (800) 380-7985, available from 8am-5pm Pacific Standard Time.

Orders typically ship within 2-3 business days. For backordered items, the product pages will indicate the expected shipping dates. You will receive an email with tracking information once your item has shipped. We will send tracking details for backordered items as soon as possible.

People who have been buying down and feather pillows for a long time know these natural products can sometimes emit a natural odor due to remnants of oil on the down and feathers. This odor is most commonly caused by moisture or heat affecting the down during the shipping process. Duck down and feather tend to produce this odor more frequently than goose down and feather. To air out the odor, simply leave your pillow outside in the fresh air and sun, or place it in the dryer on low with a dryer sheet.

The United States Postal Service (USPS) is experiencing significant delays due to several factors, including a surge in online shopping, increased demand for mail delivery, limited resources, and the ongoing impact of the pandemic.

Hotels offer a wide variety of pillows. To help us identify the pillow you slept on, please send our customer service team a photo of the pillow's tag. The long black and white tag typically contains fill information, or sometimes the brand and pillow name. If you forgot to take a photo, you can contact the hotel directly and request them to send you a photo of the tag.

Choosing the best pillow depends on your sleeping position and personal preferences. Side sleepers typically need a firmer, more supportive pillow, while stomach sleepers benefit from a softer, less supportive one. Check out our best sellers here: https://hotelcollectionpillows.com/product-category/best-selling/

Polyester and down/feather pillows can be washed at home. Be sure to check the care instructions on the tag, or consult a dry cleaner if you are uncertain. Memory foam pillows should only be spot cleaned, though most come with a washable cover that can be cleaned at home. We recommend washing your pillows every 6 months and replacing them every 2-3 years.

A down alternative pillow is filled with a silky-soft synthetic polyester fiber designed to replicate the feel of goose or duck down.

Orders typically ship within 1-2 business days of being placed, depending on the item's availability.

You can check the status of your order in your account or by contacting the customer service team.

While some of our pillows come in retail packaging, the majority arrive in bulk packaging, similar to how they are supplied to hotels. To ensure a great retail experience for our customers, any pillows that do not come in individual packaging are repackaged in our own bags before shipping.

If you prefer a pillow that is puffier and maintains its shape, polyester is a great option. On the other hand, if you like a squishy, moldable pillow, down and feather pillows are the best choice.

The yellow stains on pillows are primarily caused by moisture from sweat, drool, makeup, chemicals, or even wet hair. While these stains are usually harmless, if they are accompanied by a smell, it's best to replace the pillow. It's generally recommended to buy new pillows every two years. So, when you start noticing yellow stains, consider it a reminder that it might be time for new pillows soon.

We recommend replacing your pillows every 2-3 years.