Customers can contact HotelCollectionPillows.com.com by email at support@hotelcollectionpillows.com. HotelCollectionPillows.com.com will respond to all email inquiries within 1 business day. HotelCollectionPillows.com.com can also be contacted by Live Chat at our website https://hotelcollectionpillows.com/contact-us/ or by phone at (800) 380-7985, available from 8am-5pm Pacific Standard Time.

Orders typically ship within 2-3 business days. For backordered items, the product pages will indicate the expected shipping dates. You will receive an email with tracking information once your item has shipped. We will send tracking details for backordered items as soon as possible.

Orders typically ship within 1-2 business days of being placed, depending on the item's availability.

You can check the status of your order in your account or by contacting the customer service team.

While some of our pillows come in retail packaging, the majority arrive in bulk packaging, similar to how they are supplied to hotels. To ensure a great retail experience for our customers, any pillows that do not come in individual packaging are repackaged in our own bags before shipping.

If you have any additional questions or concerns, please don't hesitate to contact us at https://hotelcollectionpillows.com/contact-us/.

At HotelCollectionPillows.com, we take pride in processing and packaging orders by the next business day. Once your order has been processed, you will receive a tracking number. Please note that after the tracking number has been issued, our ability to modify your order is significantly restricted.