Returns must be in "Like New" condition, which means tags must be intact, and there should be no stains, markings, human or animal hair, odors, or signs of washing. If products are not returned in like-new condition, only a 50% credit will be issued.
We can only issue refunds to the original form of payment used. Please note that the original outbound shipping charge is non-refundable.
Yes, all final sale items and promotional products discounted at 70% or more cannot be returned or exchanged.
Customers are responsible for any customs duties or taxes when returning items from Canada. To avoid delays or additional charges, please ensure all necessary customs documentation is completed accurately.
HotelCollectionPillows.com initiates the refund process once your returned order is received at their warehouse. It can take up to 15 business days from the time they receive your package for the refund to be credited back to your original payment method.
HotelCollectionPillows.com offers an excellent return policy. You can return your order with free shipping and receive a full refund within the first 30 days. However, please note that the original shipping charges are non-refundable.