Customers can contact HotelCollectionPillows.com.com by email at support@hotelcollectionpillows.com. HotelCollectionPillows.com.com will respond to all email inquiries within 1 business day. HotelCollectionPillows.com.com can also be contacted by Live Chat at our website https://hotelcollectionpillows.com/contact-us/ or by phone at (800) 380-7985, available from 8am-5pm Pacific Standard Time.

Orders typically ship within 2-3 business days. For backordered items, the product pages will indicate the expected shipping dates. You will receive an email with tracking information once your item has shipped. We will send tracking details for backordered items as soon as possible.

Customers are responsible for any customs duties or taxes when returning items from Canada. To avoid delays or additional charges, please ensure all necessary customs documentation is completed accurately.

The United States Postal Service (USPS) is experiencing significant delays due to several factors, including a surge in online shopping, increased demand for mail delivery, limited resources, and the ongoing impact of the pandemic.

Shipping to Hawaii and Alaska incurs higher costs due to the additional distance and limited access to major shipping routes.

Orders typically ship within 1-2 business days of being placed, depending on the item's availability.

You can check the status of your order in your account or by contacting the customer service team.

While some of our pillows come in retail packaging, the majority arrive in bulk packaging, similar to how they are supplied to hotels. To ensure a great retail experience for our customers, any pillows that do not come in individual packaging are repackaged in our own bags before shipping.

HotelCollectionPillows.com.com's liability ends once the order is received by the freight forwarder.

HotelCollectionPillows.com uses DHL to deliver their luxury pillows to Canada. However, due to the additional costs involved, they are unable to offer free shipping on orders to Canada.

HotelCollectionPillows.com.com is gradually expanding its international shipping services and now offers shipping to Canada due to popular demand. For customers in other countries, it is recommended to use freight forwarding companies to arrange international shipping.

Customers can contact the customer service team at support@hotelcollectionpillows.com for more details on international shipping.

We offer free shipping via USPS for orders over $99. For orders under $99, a flat shipping fee of $19.99 will apply. Transit times may vary.

Orders to APO/FPO locations may take up to 45 business days for delivery. We are unable to reship or investigate the order until this period has passed.

The delivery time of your order depends on the shipping service chosen. Orders shipped via UPS SurePost or FedEx Ground Economy are ultimately delivered by the US Postal Service, with a typical transit time of 4 to 9 business days after processing. Alternatively, orders shipped via FedEx Home Delivery or UPS Ground usually have a transit time of 2 to 4 business days after processing.

No, unfortunately PO Boxes are not accepted for shipping.

HotelCollectionPillows.com.com ships on business days.

HotelCollectionPillows.com.com shall not be liable for (i) any incidental or consequential damages or (ii) failure or delay in shipping goods hereunder if such failure or delay is due to an act of God, war, labor difficulties, accident, inability to obtain product, vendor back-orders, vendor difficulties, short shipments, and other causes that are beyond the control of HotelCollectionPillows.com.

No, HotelCollectionPillows.com.com only offers international shipping to Canada. Customers who are not located in the US or Canada are suggested to contact freight forwarding companies to arrange for international shipping.