Refund and Returns Policy

At Hotel Collection Pillows, we value your satisfaction. If you are not completely happy with your purchase, our return policy is designed to make the resolution process as clear and straightforward as possible.

1. 30-Day Return Window

You have 30 days from the date you receive your order to initiate a return for any product that does not meet your expectations. To be eligible for a refund, the return process must be started within this timeframe.

2. Eligibility Requirements

To ensure a successful return, please note the following criteria:

  • Condition: Items must be in their original, unused condition with all tags still attached.
  • Packaging: Products must be returned in the original packaging, including all boxes and protective materials.

3. Non-Returnable Items

The following items are excluded from our standard return policy:

  • Customized or personalized items are not eligible for returns unless they arrive defective or damaged.
  • Gift cards.

4. How to Start a Return

We’ve made our return process simple:

  • Contact Us: Reach out to our customer service team with your order number and reason for return.
  • Approval: Once approved, we will provide a prepaid return shipping label and detailed instructions.
  • Shipment: Please do not send items back without prior approval, as unauthorized returns cannot be accepted.

5. Refunds & Processing Time

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • Approval: If approved, your refund will be processed automatically to your original payment method.
  • Timeline: Most refunds appear in your account within 10 business days, though processing times may vary depending on your bank or credit card provider.

6. Exchanges for Damaged Goods

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please email us.

7. Shipping Costs

Unless the return is due to a defective product, you are responsible for the return shipping costs. These costs are non-refundable and will be deducted from your final refund amount.

Frequently Asked Questions 

How long do I have to return an item?

You have 30 calendar days from the date of delivery to return your item.

How long does it take to get my money back?

Once the return is inspected & approved, refunds are typically processed within 10 business days.